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FAQs
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Frequently Asked Questions

What is your return policy?

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Returns and exchanges are accepted for all unworn items within 30 days of purchase for a full refund with free return shipping (U.S. orders).

How do I return my order?

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Cuts Clothing accepts all unworn items for a refund to original payment, e-gift card, and/or exchange within 30 days of purchase. Return or exchange in person with Happy Returns or via the Mail. All returns or exchanges can be initiated directly at Happy Returns Return Bar or online.

There are two options to return or exchange:

Return or exchange in person: Visit a Happy Returns Return Bar. Click here to find a location near you. All you need to bring with you are your items. No packaging or return label needed. Your refund or exchange will be initiated immediately.

Return or exchange online: Visit our Returns Page. You can either print a shipping label and drop off at the carriers listed on the label (USPS or FedEx). You will receive an email when your return is received and your refund has been processed.

Do you offer exchanges?

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Yes! We offer exchanges for a different size and color in the same style! Your exchange order will now ship when the original order has been returned at a Happy Returns Return Bar or sent back via the mail.

How long does a refund or exchange take to process?

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Refund or exchange in person: Once your original order has been processed at a Happy Returns Return Bar, your refund will be initiated immediately and your new exchange order will ship out within 24 hours, if processed within business hours.

Refund or exchange online: Visit our Returns page. Once your return has been scanned by the carrier, your refund will be initiated and your exchange order will be shipped. Please allow 10-14 business days for your refund to be processed by your bank.

When will my exchange ship?

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Exchange in person: Visit a Happy Returns Return Bar. Once your original item has been processed at a Return Bar your new exchange will ship out within 24 hours, if processed within business hours.

Exchange online: Visit our Returns page. Once your return has been scanned by the carrier your exchange order will be shipped.

How do I use my Express Return Code?

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After initiating your return or exchange online, present your Express Return Code (sent to you via email) to a Happy Returns Return Bar for an expedited drop off.

Does Cuts Ship Internationally?

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Yes! Please note we can not control and are not responsible for any duties/taxes applied to your package. Customs policies vary by country; please contact your local customs office for more information

How should I care for my Cuts Shirt?

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Best practice is to wash on cold and hang dry or use a low temp dryer setting.

When will my order ship?

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Typically, orders ship within 24 hours of purchase. Please allow 5-7 business days for standard shipping. Expedited shipping options are available with either 2 or 3-day shipping (selected during checkout). Orders placed after 1pm on Friday may not ship until Monday morning.

When will you restock?

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We introduce new skews throughout each season, aiming to keep “Classic” colors in-stock year round while “Seasonal” colors may or may not be restocked. The restocked items will vary based on demand for each season. If you are wondering about a specific style or color, email info@cutsclothing.com and we will be sure to get you more detailed information!

What size do I order?

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Our shirts tend to run on the more “fitted” side, so we recommend going up a size if at all on the fence. The best place for sizing advice is found on our sizing page.

Where does Cuts ship from?

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All of our orders are processed in and ship from Los Angeles.

How do discounts work?

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Only one code promotion can be applied to each order. During a site-wide sale, all the code promotions are disabled.

COVID-19 Update - Shipping Impacts

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Our fulfillment operations team is adapting to the new realities of operating during a pandemic. We have adjusted our fulfillment operation to be as safe as possible during the pandemic for everyone involved. This means, at times, we must sacrifice speed and productivity for the safety of our workers. This might include spacing individuals out in order to execute tasks safely and without the risk of infecting others. We are very proud of our fulfillment operations team, they are considered frontline workers, as they deal with thousands of packages each day. While the majority of the world works from home, they can not. Due to this, we have increased our safety protocols which can cause some minor delays in shipping times. Please let me know if you have any other questions and apologies for any inconvenience.
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