CUTS are built to last! The last place we want your clothing is deep in your closet somewhere. Anything you order, you don't like, please send back.

DOMESTIC REFUND & EXCHANGE POLICY

We accept CUTS in new condition, unwashed and unaltered for a full refund. You can return any item within 14 days of receiving your original order. Follow the steps below to initiate your refund or exchange:

  1. Click here to process a return/exchange. 
  2. Once the returned items arrive at our warehouse we will ship the new items or refund the order based on the completed survey.

WHEN CAN I EXPECT A REFUND OR EXCHANGE?

From the time the return arrives at our warehouse please allow 3-5 business days for the items to be processed. For an exchange please allow 3-5 business days for the new order to be shipped. For a refund please allow 5-10 business days for your bank to post the refund to your account. A refund will be credited to the same payment method used to make the purchase.

INTERNATIONAL RETURNS

At the moment we aren't able to issue return labels to our customers outside of the US. Orders returned to Cuts Clothing will receive a refund for the merchandise but not for the duties, taxes or tariffs.

In your return please:

  1. Put anything you don't want in a box.
  2. Send us the box using any carrier. Please declare it as "9801 - US GOODS RETURNING" on your commercial invoice and keep your tracking number for your records.

Cuts Returns + Exchanges address 

Cuts Clothing, Inc. Returns Center
12655 W Jefferson Blvd | 4th Floor
Los Angeles, CA 90066

 

HOLIDAY SHIPPING

Deadlines for shipping during the holidays are:

UPS 2nd Day:
Wednesday 12/21

UPS Next Day
Thursday, 12/22

SHIPPING INFORMATION



Destination Order By Expected Arrival Cost
Ground USA 3pm Pacific 2-8 Business Days $7.99 or Free with $100 purchase
UPS 2nd Day USA 12pm Pacific Expected 2-3 days $25.00
UPS Overnight USA 11 am Pacific 1 business day $45.00
DHL International Canada 3pm Pacific 3 Business Days $30.00
United Kingdom
Australia
New Zealand
Hong Kong
Germany
3pm Pacific 7 Business Days $40.00

DOMESTIC SHIPPING

We offer ground shipping on all orders within the continental U.S. Most of our orders are shipped within 24 hours of purchase. Once your order is shipped, we estimate you will receive your order within 2-8 business days of its ship date. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Please note, we do not ship on the weekend or holidays.

INTERNATIONAL SHIPPING

We offer shipping to our international customers via DHL Express Service. Once your order is shipped, we estimate you will receive your order within 3-8 business days of its ship date. Cuts Clothing does not cover the cost of customs, duties, or taxes. These are the responsibility of the receiver and due upon receiving your package.

QUESTIONS

Info@cutsclothing.co

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